After Pianka ran that reset command, they were able to connect again with GP without issue. MOF files that contain the #pragma autorecover preprocessor statement are restored to the repository. Running that command will reset the repository to the initial state when the operating system is first installed. In order to reset the WMI repository, you can run the following command via the CLIĬ:\windows\system32\ Winmgmt /resetrepository Since the WMI controls the management of Windows services, as well as components that GlobalProtect needs to function properly, any corruption in the WMI repository can cause issues. Pianka then continued and provided a solution that worked for them, which I will also try to explain what happened and why this resolved the issue. There, you can verify that WMI is running properly. Sysinfo32 running, showing the WMI service One of the diagnostics that can be performed is looking into msinfo32, which can be accessed via the CLI or via the "run" command in Windows. So, it can also affect the GlobalProtect service. WMI is actually the Windows Management Instrumentation service, which is the infrastructure for management data and operations on Windows-based operating systems. It appears that the Windows 10 21H1 update affects part of WMI and can affect GlobalProtect. I've looked into it as well since reading the discussion.
That is until in with some help and a that a Windows update was actually part of the issue. Many things have been tried to help resolve the issue, even going as far as to uninstall and reinstall of GP, but nothing seemed to work. If the issue persists, please restart your system." " The virtual adapter was not set up correctly due to a delay. This DOTW blog covers a discussion about an error message that started appearing after upgrading their GlobalProtect this thread:ĭiscussion talking about the GP Virtual interface errorĪs Mohammed explains in the original message, everything was working fine with GlobalProtect 4.1.9, but after upgrading to 5.1.8, the VPN tunnel failed to connect. Hello there everyone! I know from firsthand experience that issues with GlobalProtect after upgrades can be frustrating and confusing-especially when things were working perfectly fine before things were upgraded. Let's discuss a virtual adapter error with GlobalProtect that can affect it connecting properly after an upgrade.
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